Question Form

Please use the form below to ask us about videos, downloading, membership service, the website and so on.

Please fill in your information.

• Name※Mandatory

• Email Address※Mandatory
• 
  Please add “global_customer@zen-pictures.net” to Safe List, Address Book and so on to make sure that you get our response.

• Question※Mandatory
• products download membership web site others

■If your question is about playing a video, please type in the following information in order for us to specify the reason of the problem.

• OS
• Windows XP Windows VISTA Others

• Browser
  
• Internet Explorer 6 Internet Explorer 7 Internet Explorer 8
  Others

• Media Plarer
• Windows Media Plarer 10 Windows Media Plarer 11 Others

• Security　Software
• Symantec（Norton) Mcafee AVG Kaspersky Trend Micro NOD32 Others

• The Video Title

• The Video Product Number
• Example：ATHB-24

• Payment Method
• Credit Card Point

• When did you encounter the problem? What error message did you get?
• Example ： “When I'm watching the video.” “DRM component issue.”

• Detail※Mandatory
• Please fill in　Question

※Please confirm your message before you send it.
If you give us the detail, it can help us solve the problem quickly.