Q & A

About Movie Problems

We’ve changed the system for the Streaming Movies.
We’ve changed the system for the streaming movies.
*Windows Media Player to Silverlight.

If you cannot play the video after clicking the movie button, please try the following steps.

Step 1. Change the settings for Proxy

Step 2. Reset the license information (Delete)

Step 3. Reinstall Silverlight
Step 1. Change the settings for Proxy
If the proxy is activated for the internet browser, please try the following steps to disable it.

If you are using Internet Explorer…
From the menu, go to “Tools” => “Internet Option” => “Connections” => “LAN Settings” and disable Proxy Server.

If you are using Firefox…
From the menu, go to “Tools” => “Option” => “Advanced” => “Network” => “Connection Settings” and click on “No Proxy.”
Step 2. Reset the License Information (Delete)
If for some reason, the data is corrupt.

*Problems with Windows may occur if erroneous operations are taken. If for some reason a malfunction occurs after trying these steps, we cannot take any responsibility for the damage it has caused. Please try the following steps at one’s own risk.

-How to show the invisible files
Usually, the license information files are hidden, so please try following steps to display it.
1.Click on the Windows button and go to “Control Panel”
2.In the control panel, go to “Appearance and Personalization” and then “Folder Option.”

3.In the folder option, click on the “View” tab. Click on “Show hidden files, folders, and drives, under the “Hidden files and folders.”

4.Take off the check for “Hide protected operating system files (Recommended)”

5.Click “Yes” when the warning appears.

6.Apply => Yes
7.Close control panel.

Steps to resetting the license.
1.Click on the Windows button and search for the following folder.
2.Open the PlayReady folder.
3.Delete the files inside the folder.
Step 3. Reinstalling Silverlight
1.Click on Start and open Control Panel.
*For Windows 8, start with the desktop mode and bring the mouse cursor to the top right (or bottom right) of the screen. Click on the cogwheel mark to open the control panel.
2.Go to Uninstall Programs
3.Find Microsoft Silverlight and uninstall the program.

How to install Microsoft Silverlight
After uninstalling the program, please try playing our sample movies once again to start the installation of Microsoft Silverlight. If the installment does not start, please go to the following website to download Microsoft Silverlight.

Download Microsoft Silverlight (Microsoft)
If the window freezes when you try full-screen mode
Please try the following steps if the window freezes when you try the full-screen mode.

1. Right click on the movie and click on [Silverlight(S)]

2. Under the [Playback] tab, turn off "Enable hardware-accelerated playback"

If you still have problems playing the movie in full-screen mode, updating your video card driver to the latest version may solve the problem.

In order to update your video card, please check the website for your video card.

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