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CONTACT US

[Note]Absence of Customer Service

Dear Customers,

Thank you for using our website.
Because of absence of the person in charge during the following terms,
we won’t be able to answer your inquiry and give a quick response by e-mail.

* January 17(Thr.) - January 20(Sun.) (Japan time)

About inquiries during above terms, we’ll make a response after January 21 sequentially.
We apologize for your inconvenience. We would appreciate your understanding in this matter.

Question Form

Please use the form below to ask us about our service, the website and so on.

 

Please enter the following information.
*Mandatory
  • Email Address*

  • Please add “global_customer@giga-freeks.net” to Safe List, Address Book and so on to make sure that you get our response.
  • Your ID*
  • Your Country
  • Question*
  • Detail*

>>If your question is about playing the video,
please enter the following information for us to solve the problem promptly.
*Mandatory only for Download/Monthly Membership
  • The Video Product Number

  • Example:GXXD-01
  • OS*
  • Windows 10 Windows 8.1 Windows 8 Windows 7
    Mac OS 10.6 or newer Others
  • Browser*
  • Google Chrome Firefox Internet Explorer 11 Internet Explorer 10
    Internet Explorer 9 Safari Others
  • Media Player*
  • SP PLAYER Windows Media Player 12 Windows Media Player 11
    Others
  • Security Software*

*Please confirm your message before you send it.
If you provide us the details, it will help us solve the problem more quickly.

 

 

 

Contact us

Inquiry About Credit Card Transaction
Inquiries about credit card payments will be handled by e-mail or phone by MAXCONNECT SINGAPORE Pte Ltd.
Tel :+65 6829 2340
Email info@max-c-e.com
By e-mail:Please use "Contact Form".
Please use "Contact Form" to send inquiries about our videos, download system, membership service, website and others.
Other Questions
Please send us a mail if you have any other questions such as entertainment business related questions.
Email global_customer@zen-pictures.net

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NOTICE:Our website credit card payments can be processed in USD. The bank statement that you will receive will be considered as USD. The amount will be changed depending upon the exchange rate and charge of the bank. Thank you for understanding us