Q & A
Download
- What are the system requirements to play the video?
- The system requirements to play our videos is listed below:
OS: Windows 10 / 8.1/ Mac OS 10.13
Browser: Google Chrome/Microsoft Edge /FireFox
Media Player:Microsoft Silverlight 5 or newer /HTML5
Internet Connection: High Speed Broadband Connection
- Is there a way to check if the video will work properly on my PC?
- Yes, please use our Test Movie to check the performance.
- I cannot play the videos.
- First, please check our system requirements, and play the Test Movie.>CHECK HERE
If there is an error while you're playing the Test Movie, please check whether you can find an error message and/or error condition on the following list. >>LIST OF ERRORS
If you cannot play the Test Movie or find an error and/or error condition mentioned on the list, please contact our customer service representative. We will check the problem as soon as possible.
Please tell us the information listed below:
- Your User ID
- The error message and/or error condition
- The type of Operating System
- The type of Internet Browser and its version
- The version of Windows Media Player
- The video keeps stopping halfway through the movie.
- If a download stops in mid-flow or the size of a file isn't the same as the one shown on the website, there is a possibility that the file may have been corrupted due to a download failure. If so, please clear the browser's cache and retry downloading the file.
[Instructions]
-Delete the file you have downloaded previously
-Delete the cache of your internet browser
1. Start Internet Explorer；Click on "Tools" from the menu bar => Open "Internet Settings"
2. After deleting the file, click on a button "OK" and close it once. And restart Internet Explorer
-Download the video once again
There are numerous reasons for download failures, so we cannot tell the particular reason indiscriminately. But in many cases, it is caused by "deficiency in line speed," "network congestion" and/or "a problem of internet connection environment" and so on.
Other Possible Reasons for a Corrupt File...
1. Capacity shortage for the hard-drive
If there is not enough capacity in the hard-drive, the download will stop in mid-flow or the temporary file will not be completed. Please check if there is enough capacity for the file, and retry the download.
2. Problems with the Internet Explorer
If the download failure is caused by Internet Explorer, please try using other browsers such as Firefox or Google Chrome.
3. The firewall may be blocking it
Sometimes you cannot download a file on the PC because of the firewall and/or security software. If these security software are in use, please turn OFF the firewall momentarily, close the software completely, and try downloading the file again.
Please turn on the security software after the download.
- I cannot fast-forward, rewind, or control the scroll-bar.
- The video file may be corrupt because the download was incomplete. Please clear your browser's cache (temporary files), and retry downloading the file.
*If this problem cannot be solved, please take at look at "The video keeps stopping halfway throughout the movie."
- I bought a new computer. Can I play the video after I transfer it to the new one?
- No, the license key is required to play the videos.
The license key is created only for the PC, which you played the video with. To play the video on a different computer, please download the file again.
- For the download video, will I be able to download it once again?
- There are no limitations to the number of times you download the movie. After you have logged in to the website, it will be shown on the lists of videos you have purchased.
But for exceptions, if the movie is not purchasable anymore or if you have already canceled your account, you will not be able to download the video.
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